| Frequently Asked Questions (FAQs) |
How do I reserve an item?
How far in advance do I need to reserve equipment?
When/Where do I pickup and return my rentals?
Is delivery and/or pickup available?
Is there a deposit required and how much is it?
Are Custom Packages available?
What if the equipment I need is not listed?
What if I need to change or cancel my order?
What if the item I rented doesn't work or if I'm having trouble with it?
What happens if I accidentally damage an item?
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| 1. How do I reserve an item? |
To reserve the equipment you can either call our office at 408-733-8845 or send us a rental request.
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2. How far in advance do I need to reserve equipment? |
As soon as you know what equipment you need, you'll want to contact us immediately. Equipment is reserved on a first come, first served basis.
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3. When/Where do I pickup and return my rentals? |
For Saturday, Sunday, and Monday rental dates, equipment must be picked up by end of business on the Friday proceeding, and must be returned by the end of business of the Monday following. For all midweek events, rentals may be picked up the day before or the day of the event, and returned the day of the event or the day after. Our business is located at 1287 Hammerwood Ave, Sunnyvale, CA 94089.
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4. Do you deliver and pickup equipment? |
Yes we do. Delivery and pickup starts at $35 each way within Santa Clara County. We can also provide a technician to setup and operate the equipment if needed. Please call for an estimate.
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5. Is there a deposit required and how much is it? |
A valid credit card is required for every rental, regardless of which method it is paid for. This is so we can put a temporary hold on the retail value of the equipment you are renting.
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6. Are Custom Packages available? |
Yes, custom packages are available on request. We list our most popular packages on the website. If there is a custom setup you would like us to put together for you, just give us a call or submit a rental request.
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7. What if the equipment I need is not listed? |
We are always working to have the latest and greatest in rentals, and sometimes our website department has a little lag in putting it up on our website. Just give us a call or submit a rental request.
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8. What if I need to change or cancel my order? |
All deposits hold your equipment rentals for the day needed, and are non-transferrable. Should you need to cancel or change your rental date, you will lose your deposit.
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9. What if the item I rented doesn't work or if I'm having trouble with it? |
All equipment is tested constantly, and when it is picked up or delivered to you, it should operate normally. We find that in most cases problems are the result of user error, and so for each rental will will explain how to operate each major feature that could affect its durability. If this is not thecase, we will investigate the problem, and if it is determined that we rented you a faulty piece of equipmentl, you will be reimbursed for the entire amount of the rental including deposit.
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10. What happens if I accidentally damage an item? |
If any equipment is damaged, we will have a repair estimate written up, and you will be responsible for the charges.
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